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  • Talent Management Solutions

    Exceed Human Resources

Tasting Room Manager Vacancy

Reference: 4113 SJ
Job Type: Full-time
Job Status: Sourcing
Location: Stellenbosch
Duration: Permanent
Employment Equity: No

Consultant: Sone Johnson

Job Description:

  • Management of floor managers, admin clerk, wine ambassadors (students) and kitchen and cleaning staff
  • Handling general oversight and direction of team members with daily briefings
  • Assigning/delegating tasks as appropriate to team members  
  • Quarterly staff reviews
  • Coordinating staff training with RCA
  • Training/coaching team members as per the RCA training model on procedures, sales, customer service training, one-on-one coaching, and ongoing wine education
  • Maintaining a working knowledge of the tasting room tasting offerings, different wines we produce, partner establishments and procedures
  • Providing and taking responsibility for an excellent guest experience and in so doing foster and develop innovative ways to drive sales and customer satisfaction
  • Stock and cash controls with daily stock takes and cash balances
  • Setting up of budgets for the Tasting Room and managing those budgets in line with the National Sales Manager
  • Meeting pre-determined TR sales goals, including revenue targets and meeting weekly with the National Sales Manager to review sales performance
  • Procurement of all supplies and stock needed to run the TR in line with the set budgets
  • Executing of all orders placed in the TR
  • Executing Dine Plan reservations to specifications
  • Set up and management of events that are held in the courtyard or tasting room with the events staff
  • Daily set up and stylizing of courtyard and tasting rooms according to Stylist brief
  • Locking up and setting of alarms at close of day/event
  • Assisting with hiring and staff recruitment of TR staff/students in line with the Company values
  • Any other TR duties identified by the National Sales Manager as deemed necessary deemed necessary.
  • Participating in off premises events as deemed necessary by the National Sales Manager
  • Working in conjunction with our Social Media officer in achieving the Company goals
  • Reporting to the National Sales Manager

Qualifications:

  • Culinary School Diploma/Degree in Food Services Management or Sales/Marketing Degree/Diploma or similar higher qualification.
  • Cape Wine Academy or similar course required.
  • 3 – 4 years’ management experience within the Food and Beverage Industry, with a good understanding of the local market conditions and dynamics.
  • Exceptional Product knowledge, including an above average food and wine knowledge.
  • Good customer relations management as well as strong leadership skills, to manage a large but well-disciplined staff.
  • Good working knowledge of various computer software programs (Ezy, MS Word, Excel and Outlook)
  • English speaking with a good command of Afrikaans.  Any other languages are advantageous.
  • No leave is to be taken during December and January

How to Apply:

  • Forward your comprehensive CV to Exceed Human Resource Consultants on exceedhr@exceed.co.za
  • If you are already registered – please forward your CV with the relevant reference number to the consultant you are at present registered with in order to avoid duplicity on our system.
  • We reserve the exclusive right to conduct interviews with candidates of choice.
  • Applicants, who have received no feedback within 30 days of the closing date, must please accept their application as unsuccessful


Johannesburg

Tel: +27 (0) 87 985 0935
infojhb@exceed.co.za

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Tel: +44 (0) 1784 439 955
www.exceeduk.co.uk

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Tel: +27 (0) 21 852 0382/4
admin@exceed.co.za

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Tel: +27 (0) 21 915 6666
tygervalley@exceed.co.za

Paarl

Tel: +27 (0) 21 872 7118
paarl@exceed.co.za